Operations Admin & Records Specialist

FedEx; Beltsville (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

FedEx in Beltsville, MD is hiring for a clerical and administrative role across hub and station areas, including linehaul, records management, quality assurance and customer service. You will handle data entry, filing, phone and email communications, prepare reports, and assist with audits; you will help ensure timely delivery and accurate package handling, with focus on resolving customer inquiries.

Minimum HS diploma; prior clerical or customer service experience preferred; proficiency in

Qualifications

• General business skills such as typing, data entry and review; use of phone, copier and fax.
• Strong customer service skills to effectively respond to requests.
• Time management, organizational and multi-tasking abilities in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data in various systems to support functions; compiles data and reports for management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with Business Control Self Assessment (BCSA) audit data retrieval.
• Maintains records management tasks including maintenance, destruction and inventory.

Skills

Typing

Data entry

Phone/fax usage

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx in Beltsville, MD is hiring for a clerical and administrative role across hub and station areas, including linehaul, records management, quality assurance and customer service. You will handle data entry, filing, phone and email communications, prepare reports, and assist with audits; you will help ensure timely delivery and accurate package handling, with focus on resolving customer inquiries.

Minimum HS diploma; prior clerical or customer service experience preferred; proficiency in