Operations Admin & Logistics Support

FedEx Group; Kansas City (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

FedEx Group in Kansas City, MO is seeking a Dock QA role to perform clerical and administrative functions across hub and station operational areas. The position handles damaged and misaddressed packages and serves as the first line of contact for customer inquiries.

The role emphasizes data entry, reporting, and frontline customer service to ensure timely delivery and loss prevention. Strong organizational and multitasking skills are essential in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills: typing, data entry, and use of phone, copier, and fax.
• Microsoft Office and web-based applications experience.
• Customer service skills to respond to requests professionally.
• Time management, organization, and multi-tasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Review and enter data in systems to support the functional area.
• Compile data and prepare reports for management review.
• Serve as frontline customer service to address inquiries and issues.
• Assist with audit activity and data retrieval for BCSA reviews.
• Support loss prevention and quality assurance by reviewing trends and addressing damages.

Skills

Typing

Data entry

Phone use

Copier/Fax usage

Microsoft Office

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Group in Kansas City, MO is seeking a Dock QA role to perform clerical and administrative functions across hub and station operational areas. The position handles damaged and misaddressed packages and serves as the first line of contact for customer inquiries.

The role emphasizes data entry, reporting, and frontline customer service to ensure timely delivery and loss prevention. Strong organizational and multitasking skills are essential in a fast-paced environment.