Operations Admin Lead: Scheduling & Customer Support

rjwlogistics

Plainfield (IL)

On-site

USD 36,000 - 44,000

Full time

2 days ago

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Job summary

RJW Transport, Inc. is seeking an Administrative Clerk I to schedule customer orders and provide essential administrative support within the Transport Operations Department. The role requires accurate data entry, order processing, and effective communication with customers.

The candidate should have basic clerical skills, the ability to type 40 wpm, and 1–2 years of clerical experience. Prior transportation/logistics exposure is a plus, with a strong customer-service mindset essential for

Qualifications

High school diploma preferred.
Must type at least 40 wpm.
1–2 years clerical experience.
Basic transportation/logistics experience.

Responsibilities

Enter customer orders and scan/index documents.
Schedule the pick ups and delivery of customer loads.
Document orders in computer and update customer contact information.
Maintain communications with customers regarding schedule changes and potential service issues.
Understand goals, policies, and procedures of RJW Transport.
Communicate customer problems to appropriate personnel.
Maintain confidentiality of company information.
Recommend and implement approved improvements.
Update reports as required by operations manager and COO.
Assist local dispatcher with Tee Cards updates.
Perform other duties as assigned by manager.