Operations Admin Lead - Data, CX & Audits

FedEx Corporation; Plain City (OH); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Corporation in Ohio is seeking a detail-oriented administrative associate to support hub and station operations, linehaul, QA and customer service. You will perform clerical tasks, enter data, and respond to customer inquiries.

The role emphasizes accuracy, timely processing of damaged or misaddressed packages, and reporting for management. Strong Microsoft Office skills, data entry speed, and a proven customer-service mindset are required.

Qualifications

• High School Diploma or GED required.
• Four (4) years of customer service, clerical or related experience.
• Data entry, typing and strong written/verbal communication skills.
• Proficiency with Microsoft Office and web-based applications.
• Ability to review, search and correct data in various systems.

Responsibilities

• Provide clerical support to management and operations such as filing, copying, faxing, emailing and answering phones.
• Enter and review data in systems to support operations.
• Prepare regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries.
• Assist with audits and with DOT and IC documentation as needed.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation in Ohio is seeking a detail-oriented administrative associate to support hub and station operations, linehaul, QA and customer service. You will perform clerical tasks, enter data, and respond to customer inquiries.

The role emphasizes accuracy, timely processing of damaged or misaddressed packages, and reporting for management. Strong Microsoft Office skills, data entry speed, and a proven customer-service mindset are required.