Operations Admin I: Data, QA & Customer Support

FedEx Corporation; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Corporation seeks a clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, reporting, and frontline customer inquiries while assisting with audits and loss prevention tasks to ensure timely delivery.

The role emphasizes accuracy, multitasking in a fast-paced environment, and strong communication across management and operations teams.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Proficient in typing, data entry, phone, fax, and internet/web-based applications.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Enter and review data in systems; compile data for regular and adhoc reports.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and review.
• Support quality assurance/loss prevention: perform address searches, ensure proper scan statuses, inspect damaged packages.

Skills

Typing

Data entry

Phone usage

Faxing

Email

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation seeks a clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, reporting, and frontline customer inquiries while assisting with audits and loss prevention tasks to ensure timely delivery.

The role emphasizes accuracy, multitasking in a fast-paced environment, and strong communication across management and operations teams.