Operations Admin Lead: Data, QA & Customer Care

FedEx Corporation; Superior (WI); On-site; USD 24,000 - 37,000; Full time

Job summary

FedEx Corporation in Superior, WI seeks a clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged and misaddressed packages promptly to optimize delivery times and serve as the first point of contact for customers.

Responsibilities include data entry, clerical support, preparing reports for management, and assisting with audits.

Qualifications

• High school diploma or GED required.
• Four years of customer service, clerical, or related experience required; dock operations or distribution center experience preferred.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and/or enters data in systems to support operations.
• Compiles data and reports for management review.
• Serves as frontline customer service and resolves inquiries and issues.
• Assists with audit activities (BCSA) by retrieving data/files for review.
• Ensures timely handling of damaged and misaddressed packages to optimize delivery times.

Skills

Customer service

Data entry

Time management

Multitasking

Typing

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Corporation in Superior, WI seeks a clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged and misaddressed packages promptly to optimize delivery times and serve as the first point of contact for customers.

Responsibilities include data entry, clerical support, preparing reports for management, and assisting with audits.