Operations Admin II: Data & Customer Care Lead

Federal Express Corporation; Monroe (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented administrative clerk to perform clerical tasks across hub and station operations, including linehaul, quality assurance and customer service. The role focuses on processing damaged or misaddressed packages quickly to support on-time delivery.

As the frontline contact, you will respond to customer inquiries, prepare reports, and assist management with audits and data entry.

Qualifications

• Proficiency in typing, data entry and basic clerical tasks.
• Strong customer service skills and ability to respond professionally.
• Experience using Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operations teams (photocopying, filing, faxing, emailing, answering calls).
• Enter and review data in systems to support functional areas.
• Compile data and prepare regular and adhoc reports for management.

Skills

Typing

Data entry

Phone, copier, fax

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented administrative clerk to perform clerical tasks across hub and station operations, including linehaul, quality assurance and customer service. The role focuses on processing damaged or misaddressed packages quickly to support on-time delivery.

As the frontline contact, you will respond to customer inquiries, prepare reports, and assist management with audits and data entry.