Operations Admin II: Frontline Ops, Data & Customer Support

FedEx Corporation; Kernersville (NC); On-site; USD 24,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations in Kernersville, NC. The role covers linehaul, quality assurance, and customer service, ensuring timely delivery by resolving inquiries and correcting addresses.

Responsibilities include data entry, report generation, and frontline customer service, with a focus on efficient workflow and quality control.

Qualifications

• Two (2) years customer service,clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Proficient in typing, data entry and use of phone, copier, and fax.
• Strong knowledge of Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operations.
• Review, research and enter data in systems to support respective area.
• Compile data and prepare regular and adhoc reports for management.
• Serve as frontline customer service to receive and resolve inquiries and issues.
• Assist with BCAS audit data retrieval and review.
• Support timely delivery by addressing searches/corrections and ensuring packages are in good condition.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations in Kernersville, NC. The role covers linehaul, quality assurance, and customer service, ensuring timely delivery by resolving inquiries and correcting addresses.

Responsibilities include data entry, report generation, and frontline customer service, with a focus on efficient workflow and quality control.