Operations Admin II: Frontline Customer Care & Data

FedEx

Omaha (NE)

On-site

USD 20,664,000 - 27,552,000

Full time

3 days ago

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Job summary

FedEx Logistics in the United States (Omaha hub) is seeking a clerical administrator to support hub and station operations, including linehaul, records, QA and customer service. You will handle damaged or misaddressed packages, act as the first contact for customers, and assist audits and data retrieval to improve delivery times.

The role emphasizes accurate data entry, strong communication, and multitasking in a busy environment with minimal travel.

Qualifications

Typing, data entry and review using various systems.
Proficient in phone, copier, and fax.
Strong customer service skills to handle inquiries.
Time management and multi-tasking in a fast-paced environment.

Responsibilities

Provides clerical support to management and operations (photocopying, filing, faxing, emailing and answering calls).
Reviews, researches and enters data to support respective functional area.
Compiles data and provides regular and adhoc reports to management.
Serves as frontline customer service contact for inquiries and issues.
Assists with BCSA audit data retrieval for review.
Performs records management: maintenance, destruction and inventory.
Performs other duties as assigned.
Supports quality assurance/loss prevention: address searches and package condition checks.