Operations Admin II: Data & Customer Support

Federal Express Corporation; Hewitt (TX); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation seeks a detail-oriented clerk to support hub and station operations, handling clerical tasks, data entry, and customer inquiries to keep deliveries on schedule. You will assist with BCSA audits, prepare routine reports, and help resolve issues with damaged or misaddressed packages, while maintaining accuracy and speed in a fast-paced environment.

A high school diploma is required; at least two years in customer service or clerical work is preferred, with strong

Qualifications

• High School Diploma or GED required.
• Two years of customer service, clerical or related experience required; dock operations/distribution center experience preferred.
• General business skills: typing, data entry, use of phone, copier, fax.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills to respond to requests, professionally.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Reviews and enters data in systems to support functional areas.
• Compiles data and prepares regular/adhoc reports for management review.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with BCSA audits by retrieving data/files for review.
• Ensures timely delivery by address searches/corrections and checks package condition.

Skills

Typing

Data entry

Phone usage

Copier & Fax

Microsoft Office

Customer service

Time management

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation seeks a detail-oriented clerk to support hub and station operations, handling clerical tasks, data entry, and customer inquiries to keep deliveries on schedule. You will assist with BCSA audits, prepare routine reports, and help resolve issues with damaged or misaddressed packages, while maintaining accuracy and speed in a fast-paced environment.

A high school diploma is required; at least two years in customer service or clerical work is preferred, with strong