Operations Admin I: Data, Reports & Customer Service

Federal Express Corporation; Grimes (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation is seeking a clerk/administrative support professional to perform clerical and administrative functions across hub and station operations. You will address damaged and misaddressed packages promptly to optimize delivery times while serving as the customer’s first line of contact for a variety of issues.

Responsibilities include data entry, report compilation, and frontline customer service to resolve inquiries.

Qualifications

• Basic clerical skills including typing, data entry, filing, faxing, emailing and answering phones.
• Ability to review, research, and enter data in various systems to support functional area.
• Experience handling customer service inquiries and resolving issues in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operational functions.
• Handle data entry and report generation for leadership review.
• Serve as frontline customer service to resolve inquiries or escalate as needed.
• Assist with management audits by retrieving data and files for review.
• Support loss prevention and quality assurance through address searches and package condition checks.
• Track metrics and compile weekly reports for management.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a clerk/administrative support professional to perform clerical and administrative functions across hub and station operations. You will address damaged and misaddressed packages promptly to optimize delivery times while serving as the customer’s first line of contact for a variety of issues.

Responsibilities include data entry, report compilation, and frontline customer service to resolve inquiries.