Operations Admin I: Records, QA & Customer Support

Jobtome; Hunker (Westmoreland County); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx is seeking a capable clerical and administrative support professional to assist hub and station operations, including linehaul, records management, quality assurance and customer service.

You will handle data entry, reporting, and frontline inquiries, supporting management and ensuring timely delivery. The role requires strong organizational skills and attention to detail, with work primarily at the FedEx location in Hunker, PA.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing and answering telephone).
• Review, research and enter data in various systems to support the respective functional area.
• Compile data and provide regular and adhoc reports to management for review and decision.
• Serve as frontline customer service to receive, resolve and/or elevate inquiries and issues.
• Assist management with BCSA audit activity by retrieving data/files for review.
• Responsible for records management tasks (maintenance, destruction, inventory).
• Performs other duties as assigned.
• Support timely delivery and mitigate loss by address searches/corrections and ensuring package condition for customers.
• Prioritize workflow to maximize number of packages resolved and sent out for delivery the same day.
• Ensure all packages have appropriate scan statuses.
• Inspect and handle hazardous material damages per policy.
• Ensure loose product is accounted for per policy.
• Research missing packages to identify root causes of scanning failures and disputed deliveries.
• Review trends in loss and damaged claims and report to management.
• Review and enter IC settlement information and maintain DOT-required files for linehaul.
• Enter settlement adjustments as directed; rectify issues with ICs and linehaul staff.

Skills

Typing

Data entry

MS Office

Customer service

Phone communications

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

FedEx is seeking a capable clerical and administrative support professional to assist hub and station operations, including linehaul, records management, quality assurance and customer service.

You will handle data entry, reporting, and frontline inquiries, supporting management and ensuring timely delivery. The role requires strong organizational skills and attention to detail, with work primarily at the FedEx location in Hunker, PA.