Hub Operations Admin & Records Specialist

FedEx; Macon (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

FedEx seeks a clerical and administrative professional to support hub and station operations, including linehaul, records management and customer service. You will handle data entry, reports and frontline inquiries to help ensure timely delivery and accurate documentation.

The role emphasizes accuracy, organization, and collaboration with management, with additional duties in quality assurance and loss prevention.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

• Provide clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone
• Review, research and/or enter data in various systems to support respective functional area
• Compile data and provide various regular and adhoc reports to management for review and determination
• Serve as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assist management with BCSA audit activity by retrieving data and/or files for review
• Research missing packages to understand root causes of scanning failures and compile information on disputed deliveries for management review
• Review and trend loss and damaged claims filed to identify improperly charged claims and bring to management
• Enter settlement adjustments as directed by manager and compile required documentation for DOT files
• Track metrics and prepare weekly reports for management review

Skills

Typing

Data entry

Phone use

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx seeks a clerical and administrative professional to support hub and station operations, including linehaul, records management and customer service. You will handle data entry, reports and frontline inquiries to help ensure timely delivery and accurate documentation.

The role emphasizes accuracy, organization, and collaboration with management, with additional duties in quality assurance and loss prevention.