Hub Operations Admin & Customer Support

FedEx; Beltsville (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

FedEx is seeking a clerical and administrative professional to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will handle damaged and misaddressed packages and serve as the first point of contact for customers.

Key tasks include clerical support, data entry, report generation, frontline customer service, and assisting with audits. You will prioritize work to maximize same-day delivery and ensure proper scan statuses, while

Qualifications

• General business skills: typing, data entry, use of phone, copier, and fax.
• Proficient with Microsoft Office and web-based applications.
• Customer service skills to respond to requests professionally.
• Strong time management, organization and multi-tasking in fast-paced settings.

Responsibilities

• Provide clerical support to management and operational functions.
• Enter data in systems and compile regular/adhoc reports for management.
• Serve as frontline customer service and resolve inquiries.
• Assist with Business Control Self Assessment (BCSA) audits by retrieving data/files.
• Maintain records management tasks and ensure timely data availability.

Skills

Typing and data entry

Customer service

Time management and multitasking

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx is seeking a clerical and administrative professional to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will handle damaged and misaddressed packages and serve as the first point of contact for customers.

Key tasks include clerical support, data entry, report generation, frontline customer service, and assisting with audits. You will prioritize work to maximize same-day delivery and ensure proper scan statuses, while