Operations Admin II: Data Entry, Customer Support & QA

FedEx Corporation; Broken Arrow (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

FedEx Corporation is seeking a clerical specialist to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle daily data entry, answer inquiries, and assist with address verification to ensure timely deliveries.

The role requires strong typing, data entry, and MS Office skills, with minimal travel and emphasis on accuracy in a fast-paced environment.

Qualifications

• Two (2) years customer service, clerical or related experience required.
• Experience in dock operations environment or distribution center setting preferred.
• Typing/data entry and use of phone, copier, fax are essential skills.

Responsibilities

• Provide clerical and data entry support to management and operations.
• Receive, resolve, and elevate customer inquiries and issues as frontline contact.
• Review and enter data in systems to support functional areas and generate regular/ad hoc reports.
• Assist with address verification and loss prevention tasks to ensure timely delivery.
• Support BCSA audits by retrieving data/files for review and maintain DOT records as needed.

Skills

Data entry

Customer service

Phone & office equipment

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation is seeking a clerical specialist to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle daily data entry, answer inquiries, and assist with address verification to ensure timely deliveries.

The role requires strong typing, data entry, and MS Office skills, with minimal travel and emphasis on accuracy in a fast-paced environment.