Operations Admin: Data, QA & Customer Service

FedEx Logistics; Miamisburg (OH); Hybrid; USD 25,000 - 37,000; Full time

Job summary

FedEx Logistics in Ohio is seeking an administrative professional to support hub and station operations, including linehaul, QA and customer service. This role handles damaged/misdirected packages to optimize delivery times and serves as the first point of contact for customers.

Key duties include data entry, report preparation, front-line customer support, and audit assistance. Strong MS Office skills, attention to detail and the ability to multitask in a fast-paced environment are essential.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock operations/distribution center experience preferred.
• Proficiency in Microsoft Office and data entry.
• Strong time management and multitasking in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions.
• Reviews, researches and enters data in systems to support the function area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with BCSA audits by retrieving data and files.
• Supports quality assurance/loss prevention to mitigate damage and ensure timely delivery.
• Involves linehaul duties: data entry for IC settlements and DOT files; monitors metrics.

Skills

Typing

Data entry

Phone skills

Copier & fax

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Logistics in Ohio is seeking an administrative professional to support hub and station operations, including linehaul, QA and customer service. This role handles damaged/misdirected packages to optimize delivery times and serves as the first point of contact for customers.

Key duties include data entry, report preparation, front-line customer support, and audit assistance. Strong MS Office skills, attention to detail and the ability to multitask in a fast-paced environment are essential.