Operations Admin: Data, Customer Service & Logistics

FedEx Group; Natick (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Federal Express Corporation is seeking an intake clerk to perform clerical and administrative functions across hub and station operations, including linehaul, QA and customer service. This role handles damaged and misaddressed packages and acts as the first point of contact for customers.

You will support management with data entry, reporting, and routine audits, while prioritizing timely delivery and accurate scanning statuses in a fast-paced environment.

Qualifications

• General business skills including typing, data entry and review, and use of phone, copier and fax.
• Microsoft Office and web-based applications skills are required.
• Strong customer service skills to respond to requests professionally.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing and answering telephone).
• Reviews, researches and/or enters data in various systems to support functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, resolve and/or escalate inquiries and issues.
• Supports audit activities and ensures timely data retrieval for review.

Skills

Typing & data entry

Phone, copier, fax

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking an intake clerk to perform clerical and administrative functions across hub and station operations, including linehaul, QA and customer service. This role handles damaged and misaddressed packages and acts as the first point of contact for customers.

You will support management with data entry, reporting, and routine audits, while prioritizing timely delivery and accurate scanning statuses in a fast-paced environment.