Operations Admin & Customer Support Specialist

FedEx Group; West Pennsboro Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation in Pennsylvania is seeking a detail‑oriented clerk to perform a wide range of administrative and operational tasks across hub and station areas, including linehaul, quality assurance and customer service. You will manage data entry, reporting and frontline customer inquiries to help improve delivery times and customer satisfaction.

Responsibilities include supporting audits, loss prevention, address verification, and daily workflow prioritization to ensure packages

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing, data entry and use of phone, copier, and fax.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing and answering phones).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular/adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with BC­SA audit activity by retrieving data and/or files for review.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages resolved and sent out for delivery the same day.
• Ensures all packages receive appropriate scan statuses and handles hazardous material damages per policy.
• Researches missing packages to understand root causes of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims.
• Reviews and enters IC settlement information into appropriate system for Linehaul; verifies timely log entry into system.
• Tracks metrics and prepares weekly reports for management review.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Pennsylvania is seeking a detail‑oriented clerk to perform a wide range of administrative and operational tasks across hub and station areas, including linehaul, quality assurance and customer service. You will manage data entry, reporting and frontline customer inquiries to help improve delivery times and customer satisfaction.

Responsibilities include supporting audits, loss prevention, address verification, and daily workflow prioritization to ensure packages