Operations Admin & Customer Experience Specialist

ResourceMFG; Lubbock (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

ResourceMFG in Lubbock, TX is seeking an organized administrative professional to support customer relations and contractor communications. The role involves handling phone calls, checking and responding to emails, and coordinating with the Central Office on orders and location issues.

Responsibilities include receiving and processing the previous day’s routes, overseeing the BOL process, preparing deliveries, printing service orders, scanning orders to departments, and updating notes in the

Formación

• MS Office Suite proficiency required.

Responsabilidades

• Receive customer, client, and Independent Contractor phone calls and respond accordingly.
• Check e-mail regularly and respond appropriately.
• Correspond with the Central Office for customer relations, researching orders, and other location issues.
• Receive all previous day’s routes from local Operations Manager and scan to Home Delivery Administration.
• Responsible for full cycle oversight of BOL process, including follow up from previous day's BOLs, update delivery date for reschedules, prepare next day's deliveries, and file completed BOLs.
• Print out all Service Orders file appropriately.
• Scan service orders to appropriate departments.
• Enter notes and additional information for customer and Independent Contractors into appropriate system.
• Correspond with Warehouse Manager on customers’ orders.

Herramientas

MS Office Suite

Descripción del empleo

ResourceMFG in Lubbock, TX is seeking an organized administrative professional to support customer relations and contractor communications. The role involves handling phone calls, checking and responding to emails, and coordinating with the Central Office on orders and location issues.

Responsibilities include receiving and processing the previous day’s routes, overseeing the BOL process, preparing deliveries, printing service orders, scanning orders to departments, and updating notes in the