Customer Account & Projects Coordinator

Snelling; Lubbock (TX); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Vision insurance

Dental insurance

Short-term disability

Life insurance

401(k) matching

Paid time off

Paid holidays

Voluntary benefits

Job summary

Snelling is seeking a Customer Account Specialist in Lubbock, TX to act as the primary contact for assigned accounts. You will manage customer communication, review orders and specs, and coordinate quotes with timely turnaround.

Ideal candidates have 2-5 years in customer service or account roles and strong Excel/Outlook skills. Join a team that supports growth, cross-functional collaboration, and customer satisfaction.

Qualifications

• 2-5 years of related customer service, account management, inside sales, or project coordination experience preferred.
• Manufacturing, industrial, fabrication, machining, metals, or other technical industry experience is a plus.
• High school diploma required; college degree preferred.
• Strong Microsoft Outlook and Excel skills.
• Excellent written and verbal communication skills; strong organization and attention to detail.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts.
• Manage customer communication, questions, project updates, and issue resolution.
• Review customer orders, RFQs, blueprints, material requirements, technical specifications, and project deliverables.
• Prepare and coordinate customer quotes with a focus on accuracy and timely turnaround.
• Assist with contracts, renewals, pricing updates, and new or existing projects.
• Coordinate with sales, manufacturing, suppliers, and internal teams to meet customer requirements.
• Monitor project status and proactively identify potential issues, delays, or opportunities.
• Communicate customer specifications and expectations to appropriate departments.
• Coordinate project timelines, deliverables, meetings, and status updates.
• Maintain accurate account and project information while providing regular updates to management.
• Build strong customer relationships that support repeat business and future growth.

Skills

Customer service

Account management

Project coordination

Inside sales

Education

High school diploma

College degree preferred

Tools

Microsoft Outlook

Excel

Job description

Snelling is seeking a Customer Account Specialist in Lubbock, TX to act as the primary contact for assigned accounts. You will manage customer communication, review orders and specs, and coordinate quotes with timely turnaround.

Ideal candidates have 2-5 years in customer service or account roles and strong Excel/Outlook skills. Join a team that supports growth, cross-functional collaboration, and customer satisfaction.