Customer Experience & Operations Account Manager

Resource Label Group; DeSoto (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Resource Label Group is seeking an experienced Customer Service Account Manager in Texas to manage high-touch customer accounts across multiple functions, including production, scheduling, prepress, quality, and sales.

You will serve as the primary contact for orders, timelines, and customer expectations, ensuring accurate execution and strong satisfaction. This onsite role emphasizes proactive communication, problem solving, and cross-functional collaboration to support long-term retention.

Qualifications

• Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales to ensure on-time delivery.
• Support onboarding, expansions, and customer initiatives in partnership with Sales and internal teams.
• Identify and escalate risks that could impact delivery, quality, or customer satisfaction.
• Contribute to continuous improvement and standardization initiatives.

Skills

Customer service

Account management

Cross-functional collaboration

Time management

Communication

Job description

Resource Label Group is seeking an experienced Customer Service Account Manager in Texas to manage high-touch customer accounts across multiple functions, including production, scheduling, prepress, quality, and sales.

You will serve as the primary contact for orders, timelines, and customer expectations, ensuring accurate execution and strong satisfaction. This onsite role emphasizes proactive communication, problem solving, and cross-functional collaboration to support long-term retention.