Opening Shift Leader - Fast, Safe, Welcoming Service

McDonald's Restaurants Limited

Rochester (NH)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

McDonald’s is seeking a Certified Swing Manager to lead restaurant operations on assigned shifts, directing crew and floor activities to deliver fast, friendly, and accurate service across drive-thru, counter, kiosk, mobile, and curbside channels. The role focuses on maintaining food safety, equipment maintenance, and cleanliness while managing labor to meet sales and cost targets.

Strong communication with the General Manager is essential, along with coaching and developing the team to uphold

Qualifications

Oversee daily restaurant operations during assigned shifts.
Lead shift team and direct crew members on floor operations.
Enforce food safety procedures and cleanliness standards.
Monitor speed of service, order accuracy, and hospitality.
Manage labor deployment and control costs.
Coach and train crew on procedures and brand standards.

Responsibilities

Direct the shift team and assign roles to maintain smooth operations.
Ensure guest experience is fast, friendly, and accurate across channels (drive-thru, front counter, kiosk, mobile, curbside).
Safeguard food safety and regulatory compliance throughout the shift.
Collaborate with General Manager on staffing, equipment issues, and guest concerns.
Document incidents and follow up to resolve guest complaints.