Open Labs Tech Support Specialist

South Texas College; Pharr (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

South Texas College's Open Labs is seeking a Customer Service Technician to support open computer labs and patrons with daily computer use and software help. You will assist staff with day-to-day activities and deliver exceptional customer service.

The role involves handling inquiries, guiding users through MS Office, Jagnet, Blackboard, and wifi setups, and ensuring labs run smoothly. Evening/weekend hours may be required, and knowledge of enterprise systems like Banner is preferred.

Qualifications

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office, Windows OS, and internet research.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within deadlines.
• Ability to work independently as well as a team player within department and with others.
• Ability to work evenings and/or weekends as needed.

Responsibilities

• Responds to inquiries and provides general information and assistance.
• Conducts routine walkthroughs of open lab areas and maintains clean, safe service areas.
• Enforces lab rules and guidelines.
• Supports patrons with MS Office, Jagnet, Blackboard, Wi-Fi configurations, printing, scanning, and college applications.
• Provides coverage to assigned labs and supports makerspace technologies.

Skills

Customer service

Microsoft Office

Windows OS

Internet research

Team player

Evenings/weekends availability

Education

College Certificate

Tools

Banner

Job description

South Texas College's Open Labs is seeking a Customer Service Technician to support open computer labs and patrons with daily computer use and software help. You will assist staff with day-to-day activities and deliver exceptional customer service.

The role involves handling inquiries, guiding users through MS Office, Jagnet, Blackboard, and wifi setups, and ensuring labs run smoothly. Evening/weekend hours may be required, and knowledge of enterprise systems like Banner is preferred.