Entry-Level IT Support & Classroom Tech

Lamar State College-Orange; Orange (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Lamar State College-Orange is seeking an entry-level Technical Support Specialist I to join the IT team. The role focuses on end-user support for computer software and hardware, including classroom multimedia equipment, under the supervision of the Manager of Client Computing.

You will follow established help desk processes, document actions taken, and escalate issues as appropriate while maintaining accurate IT asset records and contributing to disaster recovery planning.

Qualifications

• High school diploma or GED required; IT degree preferred.
• Experience providing end-user IT support and basic hardware troubleshooting.
• Experience with Microsoft Windows client OS and related applications is required.

Responsibilities

• Provide user support for computer software and hardware, including classroom equipment.
• Document and track incidents using the help desk system.
• Escalate complex issues to senior staff when needed.
• Maintain accurate inventory of IT assets and software licenses.
• Assist in developing end-user documentation and standard operating procedures.
• Assist with deployment of client images and workstation maintenance.

Skills

Windows OS

Troubleshooting

Help desk

Customer service

Documentation

Hardware support

Education

High school diploma or GED

IT degree preferred

Tools

Help desk software

Imaging tools

Asset inventory systems

Job description

Lamar State College-Orange is seeking an entry-level Technical Support Specialist I to join the IT team. The role focuses on end-user support for computer software and hardware, including classroom multimedia equipment, under the supervision of the Manager of Client Computing.

You will follow established help desk processes, document actions taken, and escalate issues as appropriate while maintaining accurate IT asset records and contributing to disaster recovery planning.