Open Labs Tech Support Specialist

South Texas College; Starr Colonia (TX); On-site; USD 1,790,000 - 2,549,000; Full time

Job summary

South Texas College Open Labs is seeking a Customer Service Technician to support daily computer lab operations, assist patrons with software and resources, and provide high-quality service.

You will help with MS Office, Blackboard, and lab configurations while upholding lab rules and maintaining a welcoming learning environment. This role requires a minimum college certificate and customer service experience in higher education.

Qualifications

• College hours: at least 30 college hours completed.
• Six months of customer service experience preferred.
• Experience with enterprise systems (e.g., Banner) preferred.

Responsibilities

• Responds to inquiries and provides general information and assistance.
• Conducts routine walkthroughs of open lab areas.
• Enforces lab rules and guidelines.
• Supports patrons with MS Office, Jagnet, Blackboard, Wi-Fi, printing, and college applications.
• Provides coverage in assigned labs.
• Assists with makerspace technologies and emerging technologies.
• Completes department trainings and supports marketing initiatives.
• Performs other duties as assigned.

Skills

Communication skills

Interpersonal skills

Written communication

Multitasking abilities

Education

College Certificate

Tools

MS Office

Windows OS

Internet research

Job description

South Texas College Open Labs is seeking a Customer Service Technician to support daily computer lab operations, assist patrons with software and resources, and provide high-quality service.

You will help with MS Office, Blackboard, and lab configurations while upholding lab rules and maintaining a welcoming learning environment. This role requires a minimum college certificate and customer service experience in higher education.