IT Support & Desktop Services Analyst I

South Texas College; McAllen, Northern (TX, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

South Texas College is seeking a Computer Services Analyst I to install, repair, and maintain computer hardware, software, and peripherals across the college district. You will provide technical support to computer services staff and assist in software deployments and system management.

The role requires a Bachelor’s degree in a related field and at least four years of experience, with strong communication and Windows/AD skills. Evening/weekend work and district-wide travel may be required.

Qualifications

• Bachelor’s degree in Computer Information Systems, Networking, Computer Science or related field required.
• At least four (4) years of work experience in a related field required.
• Strong communication, Windows/Active Directory, and office software skills required.

Responsibilities

• Provides guidance and technical support to computer services specialists.
• Installs, repairs, and maintains computers district-wide; supports hardware/software.
• Assists in deployment of scripts and software packages.
• Responds to hardware/software quotes and requests for non-standard resources.
• Maintains desktop enterprise software and mobile management tools.

Skills

Excellent communication

Office suite knowledge

Windows and networking

Desktop and thin-clients

Antivirus and imaging tools

Task prioritization

Independent and team work

Flexibility for evenings/weekends

Commitment to STC mission

Reading and writing reports

Presenting information

Problem solving

Interpreting instructions

Education

Bachelor’s degree in Computer Information Systems/Networking/CS

Tools

Sentinel One

MECM

Faronics tools

Mobile management software

Desktop enterprise software

Job description

South Texas College is seeking a Computer Services Analyst I to install, repair, and maintain computer hardware, software, and peripherals across the college district. You will provide technical support to computer services staff and assist in software deployments and system management.

The role requires a Bachelor’s degree in a related field and at least four years of experience, with strong communication and Windows/AD skills. Evening/weekend work and district-wide travel may be required.