Open Access Coordinator

US Digestive Health; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

US Digestive Health in East Norriton is seeking an Open Access Coordinator to handle referrals and recall lists, helping patients schedule through the Open Access Program. Under supervision, you will coordinate communications, collect forms, and support the Open Access team.

The role is full-time, 8 hours per day, Monday through Friday, with some training travel. A High School Diploma or GED and Medical Assistant Certification are required, with EPIC experience and Microsoft Office skills

Qualifications

• High school diploma or GED required; Medical Assistant Certification preferred.
• Excellent customer service and communication skills essential.
• Experience with medical office workflows is desirable.

Responsibilities

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Work off Recall lists through a contact cadence to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Skills

Customer service

Oral communication

Written communication

Education

High School Diploma or GED

Medical Assistant Certification

Tools

Microsoft Office

Job description

Summary/Objective

Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program.

Description

Summary/Objective Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through Open Access Program.

Essential Functions

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Competencies

• Excellent customer service.
• Ability to work cooperatively with managers and peers.
• Excellent oral and written communication skills are required.

Supervisory Responsibility

None

Work Environment

This position is located in our East Norriton location.

Physical Demands

The physical demands include sitting for long periods of time, repetitive hand movement due to extended computer use, and extensive phone and computer usage.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

Some intermittent travel may be required for training.

Requirements

• High School Diploma or GED Equivalent
• Medical Assistant Certification
• Medical office experience preferred.
• Bilingual is a plus.
• Skills in Microsoft Office (Outlook, Teams, Excel) preferred.
• Previous EPIC experience is preferred.