Open Access Scheduler & Patient Referrals

The Center for GI Health; Lancaster (Lancaster County); On-site; USD 40,000 - 56,000; Full time

Job summary

The Center for GI Health is seeking an Open Access Coordinator to support Open Access Referrals and Recall lists, assisting patients to schedule through the Open Access Program. This full-time role reports to the Open Access Supervisor and Manager, coordinating communications and scheduling across multiple channels.

Located at our East Norriton site, this position requires a High School Diploma or GED and Medical Assistant Certification, with preferred experience in a medical office.

Qualifications

• High School Diploma or GED required.
• Medical Assistant Certification required.
• Medical office experience preferred.
• Bilingual is a plus.
• Microsoft Office (Outlook, Teams, Excel) experience preferred.
• EPIC experience preferred.

Responsibilities

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Skills

Excellent customer service

Oral and written communication

Bilingual (plus)

Education

High School Diploma or GED

Medical Assistant Certification

Tools

Microsoft Office

EPIC

Job description

The Center for GI Health is seeking an Open Access Coordinator to support Open Access Referrals and Recall lists, assisting patients to schedule through the Open Access Program. This full-time role reports to the Open Access Supervisor and Manager, coordinating communications and scheduling across multiple channels.

Located at our East Norriton site, this position requires a High School Diploma or GED and Medical Assistant Certification, with preferred experience in a medical office.