Medical Assistant-Open Access

US Digestive Health; Lancaster (Lancaster County); On-site; USD 38,000 - 48,000; Full time

Job summary

US Digestive Health is seeking a Scheduler to play a pivotal role in preventing GI cancer by coordinating Open Access appointments and medical intake screenings. The role involves scheduling new and established patients based on assessments under the supervision of the Open Access Supervisor.

You will collect insurance details, review demographics, discuss preparation information with patients, and ensure timely scheduling of procedures or office visits, contributing to patient care and service

Qualifications

• High School Diploma or GED required or equivalent.
• MA certification required.
• Medical office experience preferred.
• Experience with EMR systems is a plus.
• Bilingual ability is a plus.
• Proficiency in Microsoft Office (Outlook, Teams) preferred.

Responsibilities

• Conduct Open Access medical assessments with patients.
• Review online assessments completed by patients and assist in scheduling.
• Collect insurance information, review demographics, and schedule procedures or office visits.
• Discuss procedure preparation information with patients and answer questions.

Skills

Customer service

Medical terminology

ICD-10 codes

Oral and written communication

Microsoft Office

Education

High School Diploma or GED

MA certification

Tools

EMR systems

Microsoft Office

Job description

Summary / Objective

Play a pivotal role in helping to prevent GI Cancer for patients. The Open Access teams are dedicated to scheduling patients for procedures or office visits over the phone. Working under the supervision of the Open Access Supervisor, the Scheduler conducts medical intake screenings and schedules new and established patients based on those assessments.

Classification (FLSA Status)

Non-Exempt

Reports to

Open Access Supervisor

Essential Functions

• Conduct Open Access medical assessments with patients.
• Review online-assessments completed by patients and assist in scheduling.
• Collect insurance information, review demographics, and schedule procedures or office visits.
• Discuss procedure preparation information with patients and answer questions.

Competencies

• Excellent customer service skills.
• Knowledge of medical terminology, medications, and ICD‑10 codes.
• Ability to work cooperatively with managers and peers.
• Excellent oral and written communication skills.

Supervisory Responsibility

None

Work Environment

This position may be located at the Contact Center in Wyomissing, PA, or at an individual office location based on practice needs.

Physical Demands

• Sitting for long periods of time.
• Repetitive hand movements due to extended computer use.
• Extensive phone and computer usage.

Position Type / Expected Hours of Work

Full Time with flexible hours available.

Travel

Some intermittent travel may be required for training.

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law. All employment decisions are based on qualifications, merit, and business need.

Requirements

• High School Diploma or GED Equivalent.
• MA certification.
• Medical office experience preferred.
• Experience with EMR systems is a plus.
• Bilingual ability is a plus.
• Proficiency in Microsoft Office (Outlook, Teams) preferred.