Open Access Coordinator

US Digestive Health; East Norriton Township, Northern (Montgomery County, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

US Digestive Health in East Norriton is seeking an Open Access Coordinator to support referrals and recall lists, enabling patients to schedule through the Open Access Program. You will manage outreach via calls, texts, and messages, ensuring efficient scheduling and document distribution.

The role demands excellent customer service, clear written and verbal communication, and proficiency with Microsoft Office; bilingual ability is a plus and EPIC experience is preferred.

Qualifications

• High school diploma or GED required; medical assistant certification preferred.
• Experience in medical office settings is preferred.
• Bilingual is a plus; strong verbal and written communication required.

Responsibilities

• Receive referrals and work through a contact cadence to help patients schedule through Open Access.
• Work off Recall lists through a contact cadence to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Medical Assistant Certification

Tools

EPIC

Microsoft Office

Job description

Description

Summary/Objective

Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program.

Essential Functions

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Competencies

• Excellent customer service.
• Ability to work cooperatively with managers and peers.
• Excellent oral and written communication skills are required.

Supervisory Responsibility

None

Work Environment

This position is located in our East Norriton location.

Physical Demands

The physical demands include sitting for long periods of time, repetitive hand movement due to extended computer use, and extensive phone and computer usage.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

Some intermittent travel may be required for training.

Requirements

• High School Diploma or GED Equivalent
• Medical Assistant Certification
• Medical office experience preferred.
• Bilingual is a plus.
• Skills in Microsoft Office (Outlook, Teams, Excel) preferred.
• Previous EPIC experience is preferred.