Patient Access Coordinator 1

The Center for GI Health; Ephrata (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Job summary

The Center for GI Health is seeking a full-time Patient Access Coordinator I to provide front desk support. Responsibilities include greeting patients, managing check-in/check-out procedures, and handling payments.

The ideal candidate will have medical terminology knowledge and experience with EMR, demonstrating strong organizational and customer service skills. This position offers an engaging work environment without weekend shifts.

Qualifications

• Minimum of 2-3 years of experience in a medical or office setting.

Responsibilities

• Provide front desk support by greeting patients and managing check-in/check-out procedures.
• Handle payments and act as a patient advocate.
• Demonstrate flexibility and cooperation as a supportive office staff member.

Skills

Medical terminology knowledge

Experience with electronic medical records (EMR)

Strong organizational skills

Customer service orientation

Communication skills

Education

High School Diploma or GED Equivalent

Job description

Summary/Objective

The Patient Access Coordinator I is responsible for providing front desk support by greeting patients, managing check‑in/check‑out procedures, and entering information into the EMR. The Coordinator also handles payments, acts as a patient advocate and company representative, and demonstrates flexibility, cooperation, and support for the office staff.

Essential Functions

• Greeting patients at check‑in and check‑out, entering demographic information and scanning data into the EMR.
• Obtaining patient copays and other payments to post as needed.
• Maintaining efficient and accurate multi‑communications made in the office.
• Assuming the role of patient advocate and company representative.
• Remaining a flexible, cooperative, and supportive member of the office staff.

Competencies

• Medical terminology knowledge.
• Experience with electronic medical records (EMR).
• Strong organizational and communication skills.
• Customer service orientation.

Supervisory Responsibility

None

Work Environment

This job operates in a professional medical office environment, utilizing standard office equipment.

Physical Demands

The physical demands include frequent mobility and/or sitting for extended periods; some bending, lifting, and stooping; full range of body motion, including manual and finger dexterity and eye‑hand coordination; normal color perception and corrected visual acuity; manual dexterity to operate keyboard, calculator, and photocopier; involvement with coworkers, management, physicians, staff, hospital personnel, and patients; occasional high‑stress work requiring dealing with angry or demanding patients.

Position Type / Expected Hours of Work

This is a full‑time position, 8‑hour shift Monday through Friday; no weekends required.

Travel

None

Work Authorization

Must be authorized to work in the US for any employer.

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

Requirements

• High School Diploma or GED Equivalent.
• Minimum of 2‑3 years of experience in a medical or office setting.