Open Access Coordinator

The Center for GI Health; Lancaster (Lancaster County); On-site; USD 40,000 - 56,000; Full time

Job summary

The Center for GI Health is seeking an Open Access Coordinator to support Open Access Referrals and Recall lists, assisting patients to schedule through the Open Access Program. This full-time role reports to the Open Access Supervisor and Manager, coordinating communications and scheduling across multiple channels.

Located at our East Norriton site, this position requires a High School Diploma or GED and Medical Assistant Certification, with preferred experience in a medical office.

Qualifications

• High School Diploma or GED required.
• Medical Assistant Certification required.
• Medical office experience preferred.
• Bilingual is a plus.
• Microsoft Office (Outlook, Teams, Excel) experience preferred.
• EPIC experience preferred.

Responsibilities

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Skills

Excellent customer service

Oral and written communication

Bilingual (plus)

Education

High School Diploma or GED

Medical Assistant Certification

Tools

Microsoft Office

EPIC

Job description

Summary/Objective

Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program.

Job Type

Full-time

Description

Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program.

Essential Functions

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Competencies

• Excellent customer service.
• Ability to work cooperatively with managers and peers.
• Excellent oral and written communication skills are required.

Supervisory Responsibility

None

Work Environment

This position is located in our East Norriton location.

Physical Demands

The physical demands include sitting for long periods of time, repetitive hand movement due to extended computer use, and extensive phone and computer usage.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

Some intermittent travel may be required for training.

Requirements

• High School Diploma or GED Equivalent
• Medical Assistant Certification
• Medical office experience preferred.
• Bilingual is a plus.
• Skills in Microsoft Office (Outlook, Teams, Excel) preferred.
• Previous EPIC experience is preferred.