Open Access Coordinator: Patient Scheduling & Referrals

US Digestive Health; East Norriton Township, Northern (Montgomery County, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

US Digestive Health in East Norriton is seeking an Open Access Coordinator to support referrals and recall lists, enabling patients to schedule through the Open Access Program. You will manage outreach via calls, texts, and messages, ensuring efficient scheduling and document distribution.

The role demands excellent customer service, clear written and verbal communication, and proficiency with Microsoft Office; bilingual ability is a plus and EPIC experience is preferred.

Qualifications

• High school diploma or GED required; medical assistant certification preferred.
• Experience in medical office settings is preferred.
• Bilingual is a plus; strong verbal and written communication required.

Responsibilities

• Receive referrals and work through a contact cadence to help patients schedule through Open Access.
• Work off Recall lists through a contact cadence to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Medical Assistant Certification

Tools

EPIC

Microsoft Office

Job description

US Digestive Health in East Norriton is seeking an Open Access Coordinator to support referrals and recall lists, enabling patients to schedule through the Open Access Program. You will manage outreach via calls, texts, and messages, ensuring efficient scheduling and document distribution.

The role demands excellent customer service, clear written and verbal communication, and proficiency with Microsoft Office; bilingual ability is a plus and EPIC experience is preferred.