Enterprise Desktop Support Engineer – Windows 11 & M365

firstPRO, Inc; Pennsauken Township (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

firstPRO, Inc is seeking a skilled Desktop Support Technician to join our IT Support Services team in Pennsauken Township, NJ. In this role, you will provide hands-on technical support across our multi-site corporate and manufacturing environment, ensuring end-user systems run smoothly. The ideal candidate should have experience in Windows 11, Microsoft 365, and strong troubleshooting skills.

You will work independently while delivering high-quality customer service, assisting users with both hardware and software issues. A background in IT and good communication skills are crucial for success in this position.

Qualifications

• 3–5 years of experience in desktop or end-user support within a corporate environment.
• Strong troubleshooting and analytical skills.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Deliver daily desktop support to end users.
• Support and maintain Windows 11 systems.
• Administer and support Microsoft 365 services.
• Manage user accounts in Active Directory.
• Diagnose and resolve network connectivity issues.
• Provide support for mobile devices on iOS and Android.

Skills

Microsoft 365 (O365)

Active Directory

Windows 11

VPN technologies

Basic networking concepts

Laptop imaging

iOS and Android support

Troubleshooting skills

Customer service skills

Communication skills

Education

Associate’s or Bachelor’s degree in IT

Job description

firstPRO, Inc is seeking a skilled Desktop Support Technician to join our IT Support Services team in Pennsauken Township, NJ. In this role, you will provide hands-on technical support across our multi-site corporate and manufacturing environment, ensuring end-user systems run smoothly. The ideal candidate should have experience in Windows 11, Microsoft 365, and strong troubleshooting skills.

You will work independently while delivering high-quality customer service, assisting users with both hardware and software issues. A background in IT and good communication skills are crucial for success in this position.