Desktop Support Technician

firstPRO, Inc

Boston (MA)

On-site

USD 55,000 - 65,000

Full time

14 days+

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Job summary

A staffing firm is seeking a Desktop Support Technician in Boston, MA. This contract role requires strong technical troubleshooting abilities and customer service skills. Responsibilities include assisting users with hardware issues, monitoring helpdesk tickets, and managing onboarding processes. The ideal candidate will have at least five years of experience in desktop support, with relevant certifications being a plus.

Qualifications

Minimum five years of experience in desktop support.
Ability to work independently on hardware/software issues.
Experience with LAN-based imaging and Thunderbolt docking solutions.

Responsibilities

Assist users with technical issues related to PC peripherals.
Monitor and respond to helpdesk tickets.
Perform onboarding processes for new employees.

Skills

Technical troubleshooting

Customer service

Desktop and hardware configuration

VPN connectivity support

Education

BSc in IS, CS or equivalent experience

A+, MCP or equivalent certification

Tools

Ticketing systems

Enterprise imaging tools

Job description

1 day ago Be among the first 25 applicants

firstPRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and onsite.

The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The ideal candidate must be articulate, possess strong technical troubleshooting abilities, demonstrates ownership and information retention abilities, and the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients.

Some of the day-to-day responsibilities of this role include:

Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
Monitor and respond to helpdesk tickets
Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
Manage support calls for printer break/fix services
Support and distribute company-owned mobile devices
Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
Participate in on-call rotation for emergency support phone queue
Assist in supporting the company\u2019s security posture
Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements

The Candidate

BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
Minimum five (5) years of experience in a desktop support and end-user support role
Desktop and hardware configurations, including Thunderbolt docking solutions
LAN-based imaging
Support end user VPN connectivity issues

Seniority level