Desktop Technician

firstPRO, Inc; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

firstPRO, Inc is seeking a Desktop Technician to join our client’s Philadelphia team to provide hands-on end-user support in a fast-paced environment. The role covers a 50/50 Windows and Mac OS environment, focusing on break/fix, troubleshooting, and delivering strong customer service.

Onsite work in Philadelphia, PA is required, with a contract-to-hire arrangement. Ideal candidates will have solid desktop support experience, strong AD and Office 365 knowledge, and the ability to troubleshoot

Qualifications

• Experience in Desktop Support or Help Desk roles.
• Hands-on with Windows and Mac OS environments.
• Strong troubleshooting and break/fix skills.
• Knowledge of Active Directory.
• Experience supporting Microsoft 365.
• Excellent customer service and communication skills.
• Onsite work in Philadelphia, PA.

Responsibilities

• Provide onsite Level 1/2 desktop and technical support to end users.
• Troubleshoot hardware, software, operating system, and peripheral issues.
• Support a 50/50 Windows and Mac OS environment.
• Perform break/fix troubleshooting, repairs, installations, and replacements.
• Troubleshoot issues involving laptops, desktops, monitors, printers, mobile devices, and other peripherals.
• Manage user accounts, password resets, permissions, and basic troubleshooting within Active Directory.
• Support Microsoft Office 365 applications and related end-user issues.
• Install, configure, and maintain desktop hardware and software.
• Assist with workstation deployments, upgrades, imaging, and refresh projects.
• Document incidents, resolutions, and technical information within the ticketing system.
• Provide professional, friendly, and customer-focused support to users at all levels.

Skills

Desktop support

Help desk

Active Directory

Office 365

Troubleshooting

Customer service

Tools

Ticketing system

Remote assistance tools

Job description

We are seeking a Desktop Technician to join our client's team in Philadelphia and provide hands-on technical support in a dynamic end-user environment. This role will support a 50% Windows / 50% Mac OS environment, with a strong focus on break/fix support, troubleshooting, and delivering excellent customer service.

The ideal candidate will have solid desktop support experience, a strong understanding of Active Directory and Office 365, and the ability to troubleshoot hardware and software issues across both Windows and Mac platforms.

Location: Philadelphia, PA

Work Arrangement: Onsite

Employment Type: Contract-to-Hire

Responsibilities

• Provide onsite Level 1/2 desktop and technical support to end users.
• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Support a 50/50 Windows and Mac OS environment.
• Perform break/fix troubleshooting, repairs, installations, and equipment replacements.
• Troubleshoot issues involving laptops, desktops, monitors, printers, mobile devices, and other peripherals.
• Manage user accounts, password resets, permissions, and basic troubleshooting within Active Directory.
• Support Microsoft Office 365 applications and related end-user issues.
• Install, configure, and maintain desktop hardware and software.
• Assist with workstation deployments, upgrades, imaging, and refresh projects.
• Document incidents, resolutions, and technical information within the ticketing system.
• Provide professional, friendly, and customer-focused support to users at all levels.

Required Qualifications

• Previous experience in a Desktop Support, Desktop Technician, or Help Desk/IT Support role.
• Hands-on experience supporting both Windows and Mac OS environments.
• Strong troubleshooting and break/fix experience.
• Working knowledge of Active Directory.
• Experience supporting Microsoft Office 365.
• Strong customer service and communication skills.
• Ability to work onsite in Philadelphia, PA.
• Ability to troubleshoot issues independently while knowing when to elevate more complex problems.

Additional Requirement

• Must have an up-to-date influenza (flu) vaccination or be willing to obtain one prior to/at the start of employment.