On-Site PC Support Technician - Desktop & Laptop Fixes

Worldwide TechServices LLC; King of Prussia (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Worldwide TechServices LLC in King of Prussia, PA is seeking a Dynamic PC Support technician to troubleshoot desktops and laptops, support desk-side applications, and respond to client issues with timely accuracy.

You will provide customer support, handle service calls within SLAs, complete administrative tasks, report activity, and adhere to safety policies. 0-2 years of relevant experience and technical school certification preferred; a valid driver’s license may be required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment and service calls.
• Accept and deliver all service calls within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines and policies.
• Complete all administrative tasks documented in policies and guidelines.
• Real-time reporting of all calls as documented in policies.
• Follow established policies and guidelines relating to service delivery for each client.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all activity in an accurate and timely manner.
• Understand Safety policies and work within guidelines daily.
• Additional requirements may exist if employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Communication with clients

Driving to client locations

Lift up to 50 lbs

Basic repair toolkit

Education

Technical school certification or equivalent

Job description

Worldwide TechServices LLC in King of Prussia, PA is seeking a Dynamic PC Support technician to troubleshoot desktops and laptops, support desk-side applications, and respond to client issues with timely accuracy.

You will provide customer support, handle service calls within SLAs, complete administrative tasks, report activity, and adhere to safety policies. 0-2 years of relevant experience and technical school certification preferred; a valid driver’s license may be required.