Onsite Desktop Support Pro (Windows & macOS)

Pomeroy; Lenexa (KS); On-site; USD 25,000 - 41,000; Full time

Job summary

Pomeroy is seeking a hands-on Desktop Support Technician to provide onsite IT support in Lenexa, KS. This contract role focuses on resolving end-user issues across Windows and macOS environments while delivering a high-quality customer experience.

You will be the primary contact for technical support, handling hardware, software, and device lifecycle needs to keep day-to-day operations running smoothly.

Qualifications

• 2+ years of desktop or end-user support in an enterprise environment.
• Experience supporting Windows OS and macOS.
• Familiarity with ticketing systems such as ServiceNow.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide onsite desktop, laptop, and peripheral support.
• Troubleshoot Windows 10/11 and macOS issues.
• Deliver strong Mac support across OS and apps.
• Handle password resets and user access requests.
• Diagnose and repair hardware issues.
• Maintain ticketing, documentation, and asset tracking.
• Collaborate with internal teams to resolve escalations.

Skills

Desktop support

End-user support

Customer service

Tools

ServiceNow

Job description

Pomeroy is seeking a hands-on Desktop Support Technician to provide onsite IT support in Lenexa, KS. This contract role focuses on resolving end-user issues across Windows and macOS environments while delivering a high-quality customer experience.

You will be the primary contact for technical support, handling hardware, software, and device lifecycle needs to keep day-to-day operations running smoothly.