Client-Facing Desktop Support Pro – Windows & macOS

firstPRO, Inc; Philadelphia (Philadelphia County); On-site; USD 52,000 - 68,000; Full time

Job summary

firstPRO, Inc is seeking an experienced Desktop Support Specialist to provide hands-on technical support across a mixed Windows and Mac environment. This role is highly customer-facing and requires troubleshooting, root-cause analysis, and delivering effective solutions with excellent end-user service.

The ideal candidate will have 3+ years of desktop support experience, strong Windows and macOS knowledge, and the ability to work with users, infrastructure teams, security teams, and external

Qualifications

• 3+ years of desktop support experience
• Strong Windows and macOS knowledge
• Ability to work with users and cross-functional teams
• Familiarity with Dell hardware and enterprise tools

Responsibilities

• Deploy, configure, and support Windows and Macintosh desktops and laptops
• Troubleshoot hardware, OS, and endpoint issues and ensure devices are updated
• Configure, deploy, and troubleshoot mobile apps and enroll devices via MDM
• Support Dell hardware and related endpoint technologies
• Assist users with network connectivity across devices
• Collaborate with networking teams to resolve connectivity issues
• Install and troubleshoot business applications and collaboration platforms (Office 365, Teams, Zoom, etc.)
• Onboard specialized/scientific equipment with end users and vendors
• Document vendor requirements and coordinate with internal teams for deployments
• Maintain information security and educate users on IT security best practices
• Participate in IT projects and new technology deployments
• Provide responsive, face-to-face support to end users

Skills

Desktop support

Windows

macOS

Customer service

Face-to-face communication

Troubleshooting

Office 365

Teams

Dell hardware

Tools

Microsoft Office 365

Dell hardware

Job description

firstPRO, Inc is seeking an experienced Desktop Support Specialist to provide hands-on technical support across a mixed Windows and Mac environment. This role is highly customer-facing and requires troubleshooting, root-cause analysis, and delivering effective solutions with excellent end-user service.

The ideal candidate will have 3+ years of desktop support experience, strong Windows and macOS knowledge, and the ability to work with users, infrastructure teams, security teams, and external