Onsite Windows Help Desk Technician (Level 1)

The Intersect Group; Phoenix (AZ); Sur place; USD 36 000 - 60 000; Plein temps

Résumé du poste

The Intersect Group is seeking Level 1 IT Help Desk Support Technicians for a large public safety organization in the Phoenix area. This on-site role offers second and third shift options with initial training on the first shift and a 12-month contract.

Responsibilities include first-level support via phone and tickets, password resets, and assisting users with Office applications and mobile devices. A strong customer-service mindset is essential for handling high-pressure situations on-site.

Qualifications

• Strong customer service and communication skills.
• Basic technical troubleshooting experience.
• Familiarity with Outlook, Microsoft Office Suite, Adobe Acrobat, printers/peripherals and mobile devices.

Responsabilités

• Provide first-level technical support via phone and ticketing systems.
• Troubleshoot password resets, account access issues and Office applications.
• Support Outlook, Excel, Adobe Acrobat, printers and basic hardware peripherals.
• Assist users with iPhone/iOS troubleshooting and mobile device setup.
• Document and manage incidents through ticketing systems; escalate critical issues when needed.

Connaissances

Customer service

Technical troubleshooting

Outlook

Office Suite

Mobile devices

Formation

CompTIA A+ Certification

Outils

Ticketing systems

Description du poste

The Intersect Group is seeking Level 1 IT Help Desk Support Technicians for a large public safety organization in the Phoenix area. This on-site role offers second and third shift options with initial training on the first shift and a 12-month contract.

Responsibilities include first-level support via phone and tickets, password resets, and assisting users with Office applications and mobile devices. A strong customer-service mindset is essential for handling high-pressure situations on-site.