Onsite Desktop Support Specialist – Windows & Networking

Modern Industries

Phoenix (AZ)

On-site

USD 45,000 - 60,000

Full time

19 hours ago

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Job summary

Modern Industries in Phoenix, AZ is seeking an IT Help Desk Technician to troubleshoot and resolve computer, software, printer, and network issues. You will install, configure, and maintain IT hardware and software for on-premises users.

The role requires 3+ years of help desk experience, familiarity with Windows OS, Active Directory, TCP/IP, DNS, DHCP, and Microsoft 365. You will work in a manufacturing environment, coordinating with IT admins and vendors.

Qualifications

3+ years of help desk or desktop support experience.
Experience with Windows operating systems and hardware.
Experience with Active Directory, TCP/IP, DNS, and DHCP.
Strong troubleshooting and customer-service skills.
Willing to work on Premise; not a WFH position.

Responsibilities

Troubleshoot and resolve computer, software, printer, and network connectivity issues.
Install, configure, maintain, and deploy IT hardware and software.
Provide end-user support for Enterprise Windows, Microsoft Outlook 365, and business applications.
Assist with network infrastructure, cybersecurity, and IT projects.
Maintain accurate help desk tickets, asset inventories, and technical documentation.
Coordinate with IT administrators and vendors to resolve technical issues.