Windows Desktop Technician

The Intersect Group; Phoenix (AZ); Sur place; USD 36 000 - 60 000; Plein temps

Résumé du poste

The Intersect Group is seeking Level 1 IT Help Desk Support Technicians for a large public safety organization in the Phoenix area. This on-site role offers second and third shift options with initial training on the first shift and a 12-month contract.

Responsibilities include first-level support via phone and tickets, password resets, and assisting users with Office applications and mobile devices. A strong customer-service mindset is essential for handling high-pressure situations on-site.

Qualifications

• Strong customer service and communication skills.
• Basic technical troubleshooting experience.
• Familiarity with Outlook, Microsoft Office Suite, Adobe Acrobat, printers/peripherals and mobile devices.

Responsabilités

• Provide first-level technical support via phone and ticketing systems.
• Troubleshoot password resets, account access issues and Office applications.
• Support Outlook, Excel, Adobe Acrobat, printers and basic hardware peripherals.
• Assist users with iPhone/iOS troubleshooting and mobile device setup.
• Document and manage incidents through ticketing systems; escalate critical issues when needed.

Connaissances

Customer service

Technical troubleshooting

Outlook

Office Suite

Mobile devices

Formation

CompTIA A+ Certification

Outils

Ticketing systems

Description du poste

## Windows Desktop Technician**Phoenix,AZ85003**Posted: 11/03/2026Employment Type:Contract to HireCategory: IT - Infrastructure - Tech SupportJob Number: 251405Work Location: On-Site## Job DescriptionIT Help Desk Support Technician (Level 1)Supporting a Large Public Safety Organization in the Phoenix Area **Location:** Phoenix, AZ (100% Onsite) **Schedule Options:** * Second Shift: 2:00 PM - 12:00 AM* Third Shift: 9:00 PM - 7:00 AM* Initial training will be conducted on first shift for approximately 6-8 weeks* Weekend coverage required (rotating schedule) **Duration:** 12-Month Contract **Start Date:** Pending Background Clearance & Client Approval---About the Opportunity The Intersect Group is seeking multiple **Level 1 IT Help Desk Support Technicians** to support a large public-sector public safety organization serving thousands of end users and devices across the Phoenix area. This is an excellent opportunity for candidates looking to launch or grow their IT career in a fast-paced environment supporting mission-critical operations. Whether you have prior help desk experience or strong technical aptitude and customer service skills, we are interested in speaking with you. ---What You'll Do* Provide first-level technical support via phone and ticketing systems* Troubleshoot password resets, account access issues, and Microsoft Office applications* Support Outlook, Excel, Adobe Acrobat, printers, and basic hardware peripherals* Assist users with iPhone/iOS troubleshooting and mobile device setup* Document and manage incidents through ticketing systems* Escalate critical system outages and major incidents to on-call support teams* Deliver professional customer service to end users in high-pressure situations* Follow established processes and procedures while maintaining accurate documentation---Required Qualifications* Strong customer service and communication skills* Basic technical troubleshooting experience* Familiarity with one or more of the following: + Microsoft Outlook + Microsoft Office Suite + Adobe Acrobat + Printers and peripherals + Mobile devices (iPhone/iOS) + Password resets and account support* Ability to remain calm and professional when supporting frustrated users* Ability to work onsite and support non-traditional shift schedules---Preferred Qualifications* Help desk, service desk, call center, or desktop support experience* Experience working with ticketing systems* CompTIA A+ Certification or equivalent technical training* Experience supporting mobile devices in a corporate environment---Why This Opportunity?* Join a team supporting critical public safety operations* Gain experience in a large enterprise IT environment* Exposure to mobile device management, incident response, and end-user support* Opportunity to build foundational IT experience with a highly respected public-sector organization* Stable 12-month contract with a collaborative support team---Important Note Candidates must be able to successfully complete a comprehensive background investigation as a condition of employment. **Interested? Apply today to learn more about this unique opportunity supporting technology operations that help keep our community running safely and effectively.**