Desktop Technician

The Intersect Group; Phoenix (AZ); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

The Intersect Group seeks Level 1 IT Help Desk Support Technicians to assist a large public safety organization in the Phoenix area. This 12-month contract role is onsite, with shifts including 2:00 PM–12:00 AM and 9:00 PM–7:00 AM. Training starts on first shift for 6–8 weeks.

You’ll handle password resets, Office apps, Outlook, printers, and basic hardware, while delivering calm, professional support to users and logging incidents in the ticketing system.

Qualifications

• Strong customer service and communication skills emphasized.
• Basic technical troubleshooting experience required.
• Microsoft Outlook and Office Suite familiarity.

Responsabilités

• Provide first-level technical support via phone and ticketing systems.
• Troubleshoot password resets, account access issues, and Microsoft Office applications.
• Support Outlook, Excel, Adobe Acrobat, printers, and basic hardware peripherals.
• Assist users with iPhone/iOS troubleshooting and mobile device setup.
• Document and manage incidents through ticketing systems.
• Escalate critical system outages and major incidents to on-call teams.
• Deliver professional customer service in high-pressure situations.
• Follow established processes and maintain documentation.

Connaissances

Customer service

Communication

Troubleshooting

Onsite support

Shift flexibility

Formation

CompTIA A+ Certification

Outils

Microsoft Outlook

Microsoft Office

Adobe Acrobat

Printers & peripherals

Ticketing systems

Description du poste

Supporting a Large Public Safety Organization in the Phoenix Area

Location: Phoenix, AZ (100% Onsite)

Schedule Options:

• Second Shift: 2:00 PM - 12:00 AM
• Third Shift: 9:00 PM - 7:00 AM
• Initial training will be conducted on first shift for approximately 6-8 weeks
• Duration: 12-Month Contract

About the Opportunity

The Intersect Group is seeking multiple Level 1 IT Help Desk Support Technicians to support a large public-sector public safety organization serving thousands of end users and devices across the Phoenix area.

This is an excellent opportunity for candidates looking to launch or grow their IT career in a fast-paced environment supporting mission-critical operations. Whether you have prior help desk experience or strong technical aptitude and customer service skills, we are interested in speaking with you.

What You'll Do

• Provide first-level technical support via phone and ticketing systems
• Troubleshoot password resets, account access issues, and Microsoft Office applications
• Support Outlook, Excel, Adobe Acrobat, printers, and basic hardware peripherals
• Assist users with iPhone/iOS troubleshooting and mobile device setup
• Document and manage incidents through ticketing systems
• Escalate critical system outages and major incidents to on-call support teams
• Deliver professional customer service to end users in high-pressure situations
• Follow established processes and procedures while maintaining accurate documentation

Required Qualifications

• Strong customer service and communication skills
• Basic technical troubleshooting experience
• Familiarity with one or more of the following:
• Microsoft Outlook
• Microsoft Office Suite
• Adobe Acrobat
• Printers and peripherals
• Password resets and account support
• Ability to remain calm and professional when supporting frustrated users
• Ability to work onsite and support non-traditional shift schedules

Preferred Qualifications

• Experience working with ticketing systems
• CompTIA A+ Certification or equivalent technical training
• Experience supporting mobile devices in a corporate environment

Why This Opportunity?

• Join a team supporting critical public safety operations
• Gain experience in a large enterprise IT environment
• Exposure to mobile device management, incident response, and end-user support
• Opportunity to build foundational IT experience with a highly respected public-sector organization
• Stable 12-month contract with a collaborative support team

Candidates must be able to successfully complete a comprehensive background investigation as a condition of employment.