IT Service Desk Analyst I (Tier 1) – Onsite Support

Banner Health

Mesa (AZ)

On-site

USD 45,000 - 65,000

Part time

4 days ago

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Benefits offered by this job

Weekly pay

Flexible schedules

403(b)

Pre-tax retirement

Job summary

Banner Health is seeking an onsite IT Support Specialist in Phoenix, AZ, to deliver first-line technical assistance for enterprise services. The role emphasizes structured troubleshooting, remote tools, and strong customer engagement across a wide range of hardware, software, and connectivity issues.

Responsibilities include handling escalations, documenting interactions, and maintaining current knowledge of platforms and security policies.

Qualifications

High school diploma or GED required.
Able to troubleshoot complex issues across desktop, mobile devices, and network connectivity.
Excellent written and verbal communication; comfortable engaging across technical and non-technical audiences.

Responsibilities

Provides first-contact IT support via phone, chat, and ticketing systems.
Uses remote desktop tools to investigate and resolve issues without onsite visits.
Guides users through troubleshooting steps and documents interactions in the ITSM system.
Coordinates escalations with logs and context to streamline handoffs.
Monitors high-volume queues and ensures timely closure within SLA timelines.
Maintains knowledge of enterprise platforms, security policies, and support procedures.