Public Safety IT Help Desk Technician — Onsite Phoenix

The Intersect Group; Phoenix (AZ); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

The Intersect Group seeks Level 1 IT Help Desk Support Technicians to assist a large public safety organization in the Phoenix area. This 12-month contract role is onsite, with shifts including 2:00 PM–12:00 AM and 9:00 PM–7:00 AM. Training starts on first shift for 6–8 weeks.

You’ll handle password resets, Office apps, Outlook, printers, and basic hardware, while delivering calm, professional support to users and logging incidents in the ticketing system.

Qualifications

• Strong customer service and communication skills emphasized.
• Basic technical troubleshooting experience required.
• Microsoft Outlook and Office Suite familiarity.

Responsabilités

• Provide first-level technical support via phone and ticketing systems.
• Troubleshoot password resets, account access issues, and Microsoft Office applications.
• Support Outlook, Excel, Adobe Acrobat, printers, and basic hardware peripherals.
• Assist users with iPhone/iOS troubleshooting and mobile device setup.
• Document and manage incidents through ticketing systems.
• Escalate critical system outages and major incidents to on-call teams.
• Deliver professional customer service in high-pressure situations.
• Follow established processes and maintain documentation.

Connaissances

Customer service

Communication

Troubleshooting

Onsite support

Shift flexibility

Formation

CompTIA A+ Certification

Outils

Microsoft Outlook

Microsoft Office

Adobe Acrobat

Printers & peripherals

Ticketing systems

Description du poste

The Intersect Group seeks Level 1 IT Help Desk Support Technicians to assist a large public safety organization in the Phoenix area. This 12-month contract role is onsite, with shifts including 2:00 PM–12:00 AM and 9:00 PM–7:00 AM. Training starts on first shift for 6–8 weeks.

You’ll handle password resets, Office apps, Outlook, printers, and basic hardware, while delivering calm, professional support to users and logging incidents in the ticketing system.