Onsite Help Desk Analyst: Windows & SQL Support (Phoenix)

IDEALFORCE LLC; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading IT solutions provider is seeking a Help Desk Analyst for an onsite position in Phoenix, AZ. This role involves resolving user issues with I-TEAMS and conducting user acceptance testing. Candidates should have intermediate experience with Windows 7, Basic SQL skills, and a strong aptitude for customer service. Only local candidates will be considered, and all applicants must clear a background check prior to starting. Interested candidates should apply promptly with their updated resumes.

Qualifications

• Intermediate experience with Windows 7.
• Basic SQL skills required.
• Excellent Customer Service and Microsoft Office skills needed.
• 1–2 years of QA Testing experience preferred.

Responsibilities

• Respond to user requests for system help and identify potential solutions.
• Enter problem information into an automated issue tracking system.
• Conduct user acceptance testing.

Skills

Customer Service skills

Microsoft Office skills

Problem Resolution

User acceptance testing

Tools

Windows 7

Basic SQL

Job description

A leading IT solutions provider is seeking a Help Desk Analyst for an onsite position in Phoenix, AZ. This role involves resolving user issues with I-TEAMS and conducting user acceptance testing. Candidates should have intermediate experience with Windows 7, Basic SQL skills, and a strong aptitude for customer service. Only local candidates will be considered, and all applicants must clear a background check prior to starting. Interested candidates should apply promptly with their updated resumes.