Onsite Windows Desktop IT Support Engineer

Voya Financial, Inc.; Boston (MA); Presencial; USD 85 000 - 106 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, vision and life保险

401(k) Savings plan – with generous公司匹

Voya Retirement Plan – employer paid现金

Tuition reimbursement

Paid time off

Paid volunteer time

Resumo da oferta

Voya Financial, Inc. is seeking a detail-oriented Desktop Onsite Technical Support specialist for the Employee Tech Services team in Boston, MA.

You will provide white-glove, deskside and remote IT support for Windows-based environments across hardware, software, mobile, and AV systems, ensuring smooth end-user experiences in a financial services setting. The role covers office moves, tech refreshes, deployments, and incident response, with opportunities to collaborate cross-functionally and

Qualificações

• Bachelor’s degree or 2–4 years of relevant IT experience.
• Experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.
• Familiarity with ITIL Incident, Problem, Change, and Release Management.
• Experience with IT Asset Management (ITAM) tools.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends.

Responsabilidades

• Provide Level 1 and Level 2 deskside and remote support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
• Troubleshoot and resolve issues related to hardware, software, network access, and user credentials.
• Assist with office moves, tech refreshes, and infrastructure buildouts.
• Perform onsite installations, diagnostics, and repairs of hardware and software.
• Utilize remote tools to assist users and resolve issues efficiently.
• Maintain and update service tickets in alignment with SLA and KPI targets.
• Deliver white-glove deskside support, ensuring attentive, high-quality service for all staff.
• Support the deployment of software releases, patches, and system upgrades across end-user devices.
• Participate in IT asset lifecycle activities including procurement, inventory, and disposal.
• Collaborate with cross-functional IT teams and share knowledge with peers.
• Assist with incident response and contribute to root cause analysis as needed.
• Support standard change, release, and problem management processes.
• Ability to learn, grow, and develop within the role and the organization.

Conhecimentos

Windows OS support

Microsoft 365

Active Directory

ITIL processes

ITAM tools

Communication skills

Time management

Flexibility hours

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

Microsoft 365 tools

Active Directory tools

ITAM tools

Descrição da oferta de emprego

Voya Financial, Inc. is seeking a detail-oriented Desktop Onsite Technical Support specialist for the Employee Tech Services team in Boston, MA.

You will provide white-glove, deskside and remote IT support for Windows-based environments across hardware, software, mobile, and AV systems, ensuring smooth end-user experiences in a financial services setting. The role covers office moves, tech refreshes, deployments, and incident response, with opportunities to collaborate cross-functionally and