Onsite Desktop Support Technician — Grow Your IT Career

VSO Inc.; Marlborough (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

VSO Inc. is seeking a Desktop Support technician to join our Marlborough, MA team onsite. You will help keep workstation operations running smoothly, with responsibilities including software support, imaging, asset handling, and client center assistance.

The role offers training for entry-level candidates and involves collaboration with IT service teams to ensure high customer satisfaction. Strong communication and teamwork are valued in a hybrid, virtuous-work environment.

Qualifications

• Previous desktop support experience is preferred; training is provided for entry-level hires.
• Familiarity with PC imaging.
• Experience with change management and incident management.
• Experience using tools such as ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide workstation software break fix support.
• IMAC – PC install, moves, adds and changes.
• Image loads for systems.
• Asset recovery and asset tagging.
• Printer support and Client Center (Tech Bar) support.
• IT service management updates and record keeping.
• Other client support duties to maintain workstation operations and customer satisfaction.

Skills

Communication

Teamwork

Problem solving

Independent work

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

VSO Inc. is seeking a Desktop Support technician to join our Marlborough, MA team onsite. You will help keep workstation operations running smoothly, with responsibilities including software support, imaging, asset handling, and client center assistance.

The role offers training for entry-level candidates and involves collaboration with IT service teams to ensure high customer satisfaction. Strong communication and teamwork are valued in a hybrid, virtuous-work environment.