Onsite Windows IT Support Engineer (Deskside)

godirect; Boston (MA); On-site; USD 85,000 - 106,000; Full time

Job summary

Voya Financial in Boston is seeking a detail-oriented Solutions Engineer to join our Employee Tech Services team. You will deliver white-glove, deskside IT support to staff across Windows, hardware, software, and AV systems, ensuring smooth end-user experiences in a fast-paced financial services environment.

Responsibilities include Level 1/2 support, asset lifecycle tasks, and collaboration with IT peers. The role requires a degree or 2–4 years IT experience and willingness to work flexible

Qualifications

• Bachelor's degree or 2-4 years of relevant IT experience.
• Experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.
• Familiarity with ITIL processes: Incident, Problem, Change, and Release Management.
• Experience with IT Asset Management (ITAM) tools and practices.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Responsibilities

• Provide Level 1 and Level 2 deskside and remote support for Windows-based environments, including desktops, laptops, mobile devices and AV/conferencing systems.
• Troubleshoot and resolve issues related to hardware, software, network access, and user credentials.
• Assist with office moves, tech refreshes, and infrastructure buildouts.
• Perform onsite installations, diagnostics, and repairs of hardware and software.
• Utilize remote tools to assist users and resolve issues efficiently.
• Maintain and update service tickets in alignment with SLA and KPI targets.
• Deliver white-glove deskside support, ensuring attentive, high-quality service for all staff.
• Support the deployment of software releases, patches, and system upgrades across end-user devices.
• Participate in IT asset lifecycle activities including procurement, inventory, and disposal.
• Collaborate with cross-functional IT teams and share knowledge with peers.
• Assist with incident response and contribute to root cause analysis as needed.
• Support standard change, release, and problem management processes.
• Ability to learn, grow, and develop within the role and the organization.

Skills

Windows OS

Microsoft 365

Active Directory

ITIL processes

ITAM practices

Communication

Problem-solving

Multitasking

Flexible hours

Education

Bachelor's degree

2-4 years IT experience

Job description

Voya Financial in Boston is seeking a detail-oriented Solutions Engineer to join our Employee Tech Services team. You will deliver white-glove, deskside IT support to staff across Windows, hardware, software, and AV systems, ensuring smooth end-user experiences in a fast-paced financial services environment.

Responsibilities include Level 1/2 support, asset lifecycle tasks, and collaboration with IT peers. The role requires a degree or 2–4 years IT experience and willingness to work flexible