Onsite Desktop Support Technician - IT Imaging & Services

Virtual Service Operations; Andover (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Virtual Service Operations in Andover, MA is seeking a desktop support professional to join our client-facing IT team. You will handle workstation imaging, software break/fix, and routine ITSM updates to keep users productive.

The role requires onsite availability within driving distance of Andover, strong communication, and the ability to work both independently and with a team. Training will be provided for entry-level hires, with opportunities for growth within VSO.

Qualifications

• Previous desktop support experience preferred; training provided for entry-level hires.
• Knowledge of PC imaging.
• Experience with change management and incident management.
• Familiarity with tools such as ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC – PC Install, Moves, Adds and Changes.
• Image Loads.
• Asset Recovery.
• Asset tagging.
• Printer Support.
• Client Center (Tech Bar) Support.
• IT Service Management Updates.
• Other client support duties to maintain workstation operations and satisfaction.

Skills

Communication

Problem solving

Teamwork

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

Virtual Service Operations in Andover, MA is seeking a desktop support professional to join our client-facing IT team. You will handle workstation imaging, software break/fix, and routine ITSM updates to keep users productive.

The role requires onsite availability within driving distance of Andover, strong communication, and the ability to work both independently and with a team. Training will be provided for entry-level hires, with opportunities for growth within VSO.